We aim for your satisfaction with your purchases, but should any issues arise, please inform us promptly. Diamond Arts is a brand that meticulously handcrafts its products. please be aware that returns are not accepted for made-to-order items and accessories.

No booking & dispatches with full payment

Upon receipt of your item, our customer care team at Diamondartsgifts123@gmail.com will assess any requests for returns or exchanges.

Kindly write to us at Diamondartsgifts123@gmail.com for further assistance. And after approval, the Exchange will be processed within 7-10 working days.

INTERNATIONAL EXCHANGES
We do not offer merchandise exchanges and/or replacements on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if the merchandise delivered is different from what you had expected, please reach out to us at Diamondartsgifts123@gmail.com within 24 hours of receiving the order.
No refunds on international orders.

Important Guidelines for Orders & Communication
Video Proof Required:

·         Please ask your client to make a 360-degree opening video of the parcel at the time of unboxing.

·         Without this video, no complaints or defect claims will be accepted. And The defect must be clearly visible in the video.

For any queries, we kindly request you to avoid calling unless it is extremely urgent. Please connect with us via WhatsApp — we are available to answer all your questions there.
For making payments, please save the following details: Google Pay – 9815660222.
Please note that product colors may vary slightly from the pictures shown. All images are captured under bright, focused lighting, which may enhance or alter the actual shade in some cases.